Showing posts with label B2B B2C eCommerce. Show all posts
Showing posts with label B2B B2C eCommerce. Show all posts

Saturday, October 30, 2010

The Law of Line Extension – There Is an Irresistible Pressure to Extend the Equity of the Brand

If violating any of the laws of marketing was a punishable offense, a large portion of corporate America would be in jail.

By far the most violated law of marketing is the law of line extension. What’s even more diabolical is that line extension is a process that takes place continuously with almost no conscious effort on the part of the corporation. It’s like a closet or desk drawer that fills up with almost no effort on your part.

One day a company is tightly focused on a single product that is highly profitable. The next day the same company is spread thin over many products and is losing money.

Take IBM. Over the years, IBM has been a mainframe computer company that made a ton of money. Then they evolved into a company that had everything, midrange computers, personal computers, pen computers, workstations, software, networks, telephones, and of course professional services. They even tried to get in the home computer market with the PCjr.

Along the way, IBM spent millions on copiers (later sold to Kodak), Rolm (sold to Siemens), Satellite Business Systems (shut down), the Prodigy network (which evolved into an ESPN website and a Yahoo content portal), as well as software products including SAA, TopView, OfficeVision, and OS2.

In the early 2000s, IBM was close to collapsing under its own weight. It diversified, sold off, or closed down most of these product lines and focused on world wide professional services.

When a company becomes incredibly successful, it invariably plants the seeds for its future problems.

Take Microsoft, without a doubt the most successful company in the software field. Microsoft has been heard to say it intended to aggressively seek the dominant share in every major software applications category in the personal computer field with a goal to have as much as a 70 percent share in every major software category.

Microsoft Corp has continued on its quest in line extension with online products (MSN), games (Xbox), and smart phones and mobile devices (Windows Mobile). Even with challengers in all these categories, as of 2008, MSFT had a global annual revenue over $60B with nearly 90,000 employees in 105 countries. It develops, manufactures, licenses, and supports a wide range of software products for computing devices.

However, there continues to be ominous signs of softness in Microsoft’s overall strategy.

Whom does that sound like – IBM? Microsoft is setting itself up for a collapse along the lines of IBM ten years earlier.

When you try to be all things to all people, you inevitably end up in trouble. “I’d rather be strong somewhere,” said one manager, “than weak everywhere.”

In a narrow sense, line extension involves taking the brand name of a successful product and putting it on a new product you plan to introduce.

It sounds so logical. But marketing is a battle of perception, not product.

There are as many ways to line extend as there are galaxies in the universe. And new ways get invented every day. In the long run and in the presence of serious competition, line extension almost never works.

In spite of evidence that line extensions don’t work, companies continue to pump them out. Here are some examples

Ivory soap. Ivory shampoo?
Life Savers candy. Life Savers gum?
Bic pens. Bic lighters?
Tanqueray gin. Tanqueray vodka?
USA Today. USA Today on TV?

Why does top management believe that line extension works, in spite of the overwhelming evidence to the contrary? One reason is that while line extension is a loser in the long term, it can be a winner in the short term (previous blog post titled The Law of Perspective). Management is also blinded by an intense loyalty to the company or brand.

More is less. The more products, the more markets, the more alliances a company develops, the less money it makes. “Full-speed ahead in all directioins” seems to be the call from the corporate office. When will companies learn that line extension ultimately leads to oblivion?

Less is more. If you want to be successful today, you have to narrow the focus in order to build a position in the prospect’s mind.

In the conventional view, a business strategy usually consists of developing an all-encompassing vision. In other words, what concept or idea is big enough to hold all of a company’s products and services on the market today as well as those that are planned for the future?

In the conventional view, strategy is a tent. You stake out a tent big enough so it can hold everything you might possible want to get into.

For many companies, line extension is the easy way out. Launching a new brand requires not only money, but also an idea or concept. For a new brand to succeed, it needs to be first in a new category (previous post titled The Law of Leadership). Or the new brand needs to be positioned as an alternative to the leader (previous post titled The Law of the Opposite). Companies that wait until a new market has developed often find these two leadership positions already preempted. So they fall back on the old reliable line extension approach.

The antidote for line extension is courage, a commodity in short supply.

It takes a while but many Internet Marketing entrepreneurs resist the pressure to extend the equity of their brand. As a result, they participate in Affiliate Marketing programs. They use various methods, tools, and follow a traffic formula to build relationships with their leads and customers. They build websites that create trust. They collect name and email addresses using an Optin form on a Landing Page. They use email systems with both auto-responders and broadcast capabilities in order to send messages to their leads and customers. These email messages frequently send information, provide knowledge, and occasionally promote an offering. Many Internet Marketing entrepreneurs learn that leads and customers do not like to be sold to however they will browse and shop. Over an extended period of time, skilled Internet Marketers are able to use hypnotic writing skills, in their marketing campaigns, to get leads and customers to take the action they want. This is how they learn to add value and leverage the equity in their list and be successful in the world that includes the Law of Line Extension.

It looks easy but marketing is not a game for amateurs. Marketing is not a battle of products. It is all about the strategy you use to benefit from the Law of Line Extension as there is an irresistible pressure to extend the equity of their brand.

You can find out more about Internet Marketing and home-based businesses by reading updates that will be posted at my blog over the next few weeks.

Finally, a great book to read is "The 22 Immutable Laws of Marketing" by Ries & Trout. It is the source of some of the material provided in this article.

In closing, be sure to meet me at my website, WhoIsMikeFarrell, learn some tips about being No 1 on Google at aspenIbiz My Go-To-Market Partners, my affiliate website, and learn how to be savvy with your money like the insiders at aspenIbiz The Conspiracy For Your Money Blog.

Thursday, September 30, 2010

The Law of Perspective – Marketing Effects Take Place Over an Extended Period of Time

Is alcohol a stimulant or is it a depressant?

If you visit almost any bar and grill on a Friday night after work, you would swear that alcohol was a stimulant. The noise and laughter are strong evidence of alcohol’s stimulating effects. Yet at 4:00 in the morning, when you see a few happy-hour customers sleeping it off in the streets, you would swear that alcohol is a depressant.

Chemically, alcohol is a strong depressant. But in the short term, by depressing a person’s inhibitions, alcohol acts like a stimulant.

Many marketing moves exhibit the same phenomenon. The long-term effects are often the exact opposite of the short term-effects.

Does a sale increase a company’s business or decrease it? Obviously, in the short term, a sale increases business. But there is more and more evidence to show that sales decrease business in the long term by educating customers not to buy at “regular” prices.

Aside from the fact that you can buy something for less, what does a sale say to a prospect? It says that your regular prices are too high. After the sale is over, customer’s tend to avoid a store with a “sale” reputation.

To maintain volume, retail outlets find they have to run almost continuous sales. It is not unusual to walk down a retail block and find a dozen stores in a row with “Sale” signs in their windows.

Have the automobile rebate programs increased sales? The rise of auto rebates has coincided with a decline in auto sales. U.S. vehicle sales have declined for five straight years in a row.

There is no evidence that couponing increases sales in the long run. Many companies find they need a quarterly does of couponing to keep sales on an even keel. Once they stop couponing, sales drop off.

In other words, you keep those coupons rolling out not increase sales but to keep sales from falling off if you stop. Couponing is a drug. You continue to do it because the withdrawal symptoms are just to painful.

Any sort of couponing, discounts, or sales tends to educate consumers to buy only when they can get a deal. What if a company never started couponing in the first place? In the retail field the big winners are the companies that practice “everyday low prices”; companies like Wal-mart and K Mart and the rapidly growing warehouse outlets.

Yet almost everywhere you look you see yo-yo pricing. The airlines and supermarkets are two examples. Recently, however Proctor & Gamble made a bold move to establish uniform pricing which could become the start of a trend.

In everyday life there are many examples of short-term gains and long-term losses, crime being an example. If you a rob a bank for $100,000 and wind up spending 10 years in jail; you either made $100,000 for a day’s work or $10,000 a year for 10 years of labor. It all depends on your point of view.

Inflation, or the recent government stimulus (cash for clunkers comes to mind), can give an economy a short-term jolt but in the long run, inflation leads to recession or a Great Deflation as is being experienced in the U.S. at this time (circa 2010).

In the short term, overeating satisfies the psyche but in the long run it causes obesity and depression.

In many other areas of life (spending money, taking drugs, having sex) the long-term effects of your actions are often the opposite of the short-term effects. Why then is it so hard to comprehend that marketing effects take place over an extended period of time?

Take line extension. In the short term, line extension invariably increases sales. The beer industry clearly illustrates this effect.

Look what happened to Coors. The introduction of Coors Light caused the collapse of Coors regular; which today sells one fourth of the volume it used to sell.

In the short term, both brands can co-exist and do well. But in the long term, line extension was bound to undermine one or the other of the two brands. Once the decline starts, it is almost impossible to stop.

Unless you know what to look for, it is hard to see the effects of line extension, especially for managers focused on their next quarterly report. (If a bullet took five years to reach a target, very few criminals would be convicted of homicide.

In other areas of marketing, the short-term / long-term line extension effects occur much more rapidly. Let’s look at what happened to Donald Trump. At first, The Donald was successful. He then branched out and put his name on anything for which the banks would lend him money; hotels, casinos, condominiums, an airline, and a shopping center. Many asked, what is a Trump? What does Trump mean?

Fortune magazine called Trump an investor with a keen eye for cash flow and asset values, a smart marketer, a cunning wheeler-dealer. The Donald has been on the cover of many magazines.

At various points in time, Trump has declared bankruptcy. What made The Donald successful in the short term is exactly what cause him to fail in the long term – line extension.

It looks easy, but marketing is not a game for amateurs.

It takes a while but many Internet Marketing entrepreneurs recognize marketing effects take place over an extended period of time and as a result, they use various methods and tools to build relationships with their leads and customers. They build websites that create trust. They collect name and email addresses using an Optin form on a Landing Page. They use email systems with both auto-responders and broadcast capabilities in order to send messages to their leads and customers. These email messages frequently send information, provide knowledge, and occasionally promote an offering. Many Internet Marketing entrepreneurs learn that leads and customers do not like to be sold to however they will browse and shop. Over an extended period of time, skilled Internet Marketers are able to use hypnotic writing skills, in their marketing campaigns, to get leads and customers to take the action they want. This is how they learn to add value and be successful in the world that includes the Law of Perspective.

Marketing is not a battle of products. It is all about the strategy you use to benefit from the Law of Perspective as marketing effects take place over an extended period of time and requires not only perspective but also persistence.

You can find out more about Internet Marketing and home-based businesses by reading updates that will be posted at my blog over the next few weeks.

Finally, a great book to read is "The 22 Immutable Laws of Marketing" by Ries & Trout. It is the source of some of the material provided in this article.

In closing, be sure to meet me at my website, WhoIsMikeFarrell, learn some tips about being No 1 on Google at aspenIbiz My Go-To-Market Partners, my affiliate website, and learn how to be savvy with your money like the insiders at aspenIbiz The Conspiracy For Your Money Blog.

Tuesday, August 31, 2010

The Law of Division - Over Time A Category Will Divide Into Two or More Categories

Like an amoeba dividing in a petri dish, the marketplace can be viewed as an ever-expanding sea of categories. During my career as a management consultant with Deloitte, I experienced this Law of Division many times.

I joined Deloitte when the consulting profession, within the Big 4 (Big 8 at that time) Accounting and Consulting firms, was in its formulative stage. At that time, the consulting business was a single entity.

Over time, we divided into Advisory Services, Implementation Services, and Quality Review Services. These various service categories further divided into Strategy, Operations, Organization, and Technology specialties. These categories divided again according to industry specialties such as Telecommunications, Technology, Financial Services, Healthcare, Consumer Product Goods, and so forth.

Another division occurred according to geography in terms of Emerging Markets and the Industrialized Regions; and then there was another layer of specialty in terms of the Americas, EMEA (Europe, Middle East and Americas), as well as APAC (Asia Pacific Countries) regions.

While at times these layers of granularity and focus were done for internal purposes, a majority of the time it was the marketplace valuing expertise according to these categories. Each step of the way, we would face new competitors and had to learn how to adapt to these new entrants to the consulting business.

Like the consulting business, the automobile industry started off as a single category. Three brands (Chevrolet, Ford, and Plymouth) dominated the market. The category then divided and today we have luxury cars, moderately priced cars, and inexpensive cars. We also have full-size cars, intermediates, and compacts. And we have sports cars, four-wheel-drive vehicles, RVs, SUVs, and minivans; another example of the ever-expanding sea of categories.

In the television industry, ABC, CBS, and NBC once accounted for 90 percent of the viewing audience. Now we have network, independent, cable, pay, and public television with both instore, interactive, and even IPTV networks (niche oriented programming streaming across the internet) … ever watch CNBC online? This programming is available on both my cable TV network and on my PC or laptop (at no charge).

Beer started the same way. Today we have imported and domestic beer; premium and popular-priced beers; light, draft, and dry beers; we even have non-alcoholic beer.

Each segment is a separate and distinct entity. Each segment has its own reason for existence. And each segment has its own leader which is rarely the same as the leader of the original category.

In the computing world, IBM is the leader in mainframes; HP in mid-range computers; Dell and Apple in laptops; and Sun, now a part of Oracle has been the leader in workstations.

Instead of understanding this concept of division, many corporate leaders hold the naïve belief that categories are combining. Synergy and its kissing cousin, the corporate alliance, are the buzzwords in the boardrooms around the planet.

We saw AOL and Time Warner combine to take advantage of the convergence of television, music, publishing, and computing. How did that work out?

Benefits from synergy, and mega mergers, are seldom realized. Categories are dividing, not combining, into a sea of niche categories (and this is well described by Chris Anderson in his book The Long Tail: Why the Future of Business is to Sell Less of More).

The riches are in the niches.

The way for the leader to maintain its dominance is to address each emerging category with a different brand name as General Motors did with Chevrolet, Pontiac, Oldsmobile, and Cadillac.

What keeps leaders from launching a different brand to cover a new category is the fear of what will happen to their existing brands. General Motors was slow to react to the super-premium category that Mercedes-Benz and BMW established. One reason was that a new brand on top of Cadillac would enrage GM’s Cadillac dealers.

Contrast this with an operating principle of Andy Grove, former CEO and Chairman of the Board of Intel, the world’s largest semiconductor chip maker and one of the world’s most admired companies, where “only the paranoid survive.” Essentially this principle drove Intel to cycles of survival and leadership based on an ability to cannibalize themselves and make the leap to cross the chasm into the next product area. They were continually dividing successful product areas into new categories generating wildly successful and profitable new markets and avoided joining others at the bottom of the high tech abyss.

As an Internet Marketing professional, you need to understand the Law of Division. As a product category divides, there are leadership opportunities to rush in and become No 1 in one or more of the new categories.

Timing is also important but you have to have the courage or the money to hang in there long enough for the category to develop.

It is better to be early than late. You can not get into the prospect’s mind first (as described in Law No 1 of Leadership) for a category unless you are prepared to spend some time waiting for things to develop.

Many Internet Marketing entrepreneurs are using techniques and tools like mind-mapping, keyword research, Attraction Marketing Formula, Magnetic Sponsoring, and MindMeister to conduct the market research and plan a successful marketing campaign. They then use the power of MyStory marketing, brand You Inc, and hypnotic writing skills, in their marketing campaigns, to deal realistically with the position of their brand and the strategy they want to pursue in the world that includes the Law of Division.

The goals is to not emphasize why their offering is better, feature and function-wise, over a competitor’s but to develop a message that is recognized, accepted, and agreed to so that it will seduce and persuade a customer, in the new category, that what is offered to the target market is real and will work for them.

Marketing is not a battle of products. It is all about the strategy you use to benefit from the Law of Division and if you are not the leader then you must monitor the marketplace and as a category divides, be prepared to rush in to be No 1 in one or more of the new categories.

You can find out more about Internet Marketing and home-based businesses by reading updates that will be posted at my blog over the next few weeks.

Finally, a great book to read is "The 22 Immutable Laws of Marketing" by Ries & Trout. It is the source of some of the material provided in this article.

Monday, June 28, 2010

Internet Marketing for the Digital Entrepreneur, explains Mike Farrell aspenIbiz

As a result of the job loss situation and the poor economy, there are numerous Digital Entrepreneurs considering an Internet Based business where they leverage a suite of best practices, Internet software tools, education, and support in a community of gifting colleagues thereby placing themselves at the center of the New Economy 2.0 & the Ascendancy of the Entrepreneur.

Innovation on the internet is proceeding at a super-fast pace. Phone books are going away … print advertising is disappearing … at any time over 1.5B people are searching for something on the Internet.

When you buy something on the Internet, you want to buy from someone that you believe is an authority and someone that you can trust. As a result, there is certainly innovation occurring on the Internet with the Web 2.0 technologies that include social networking, blogs, video-sharing channels, and micro-blogging … these are being used by agents and representatives with home-based businesses to become a trusted authority.

A few years ago during my career with Deloitte, a Big 4 Accounting and Consulting Firm, I worked on a consulting project with Microsoft in Redmond and lead teams undertaking marketing and advertising activities as part of a very large product launch. Our team was fond of a saying, “a fool with a tool is still a fool.”

In order to be effective and not be foolish by solely emphasizing technology during the product launch, it was important for our team to understand how the rules of marketing and PR (public relations) in the offline world had evolved and merged into a set of new rules for Marketing and PR in the New Economy 2.0 of the Internet.

In the offline world, marketing is a one-way interruption with yesterday’s message. Here is a listing of several of the old rules of marketing and advertising:

- marketing simply meant advertising (and branding);

- advertising needed to appeal to the masses;

- advertising relied on interrupting people to get them to pay attention to a message;

- advertising was one-way – company to consumer;

- advertising was exclusively about selling products;

- advertising was based on campaigns that had a limited life;

- creativity was deemed the most crucial component of advertising;

- it was more important for the ad agency to win advertising awards than for a client to win new customers; and

- advertising and PR were separate disciplines run by different people with separate goals, strategies, and measurement criteria.

In the offline world, PR is a money pit of wasted resources dealing with the journalistic black hole. The following old rules of PR are becoming obsolete:

- the only way to get ink and airtime was through the media;

- companies communicated to journalists via press releases;

- nobody saw the actual release except a small number of reporters and editors;

- companies had to have significant news before they were allowed to write a press release;

- jargon was okay because the journalists all understood it;

- you were not supposed to send a press release unless it included quotes from third parties, such as customers, analysts, and experts;

- the only way buyers would find out about the press release’s content was if the media wrote a story regarding it;

- the only way to measure the effectiveness of press releases was through “clip books” which noted each time the media decided to pick up a company’s release; and

- PR and marketing were separate disciplines run by different people with separate goals, strategies, and measurement techniques.

Marketing in the online world is not about generic banner ads built to trick people with neon colors or wacky movement. It is about understanding the keywords and phrases that buyers in your target market are using, and designing and activating a series of micro-campaigns to drive buyers to pages that are full of the content they seek.

In order to do this effectively, it is best to understand the new rules of Marketing and PR in the online world that are listed below:

- Marketing is more than just advertising;

- PR is for more than just a mainstream media audience;

- Your are what you publish;

- People want authenticity not spin;

- People want participation not propaganda;

- Instead of causing one-way interruption, marketing is all about delivering content at just the precise moment your audience needs it;

- Marketers must shift their thinking from mainstream marketing to the masses to a strategy of reaching vast numbers of underserved audiences via the Web;

- PR is not about your boss seeing your business on TV - it is about your buyers seeing your company on the internet;

- Marketing is about your organization winning business - not about your ad agency winning awards;

- The Internet makes public relations public again, after years of almost exclusive focus on media;

- Companies must drive people into the purchasing process with great online content;

- Blogs, online video, ebooks, news releases, and other forms of online content let organizations communicate directly with buyers in a form they appreciate; and

- In the internet, the lines between marketing and PR have blurred.

In the offline world, marketing and PR are separate departments with different people and different skill sets. In the online world, marketing, advertising, and PR are converging hence there is just one set of Internet Marketing rules for the Digital Entrepreneur to follow.

People do not like to be sold to, however people want to shop and buy.

Great content helps potential buyers see you, relate to your brand, and understand and value what you have to offer (your products).

By utilizing hypnotic writing, your content will drive a (lead and/or) customer to take the action you want!

Internet Marketing for the Digital Entrepreneur is not a battle of products … it is about using multiple online tools all directed toward increasing the visibility of brand You Inc, generating viral and word-of-mouth online awareness, and utilizing key tactics to ensure success in the knowledge economy.

The Internet provides opportunities you never had before. Internet Marketing is all about selling anything, to anyone, at any time, anywhere in the world!

Finally, a great book to read is "The NEW RULES of MARKETING & PR" by David Meerman Scott. It is the source of a majority of the old rules and new rules listed in this article. This book also contains an action plan that can be followed to harness the power of the NEW RULES!

In closing, be sure to meet me at my website, WhoIsMikeFarrell, learn some tips about being No 1 on Google at apenIbiz My Go-To-Market Partners, my affiliate website, and learn how to be savvy with your money like the insiders at aspenIbiz The Conspiracy For Your Money blog.